Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can repair track misalignment within 1-2 hours of arrival. Track issues are among our most common repairs, and our technicians come fully equipped to handle them on the spot. With our 2-hour response guarantee, you can expect your garage door to be operational again the same day you call. For severe damage requiring part replacement, we can typically complete repairs within 24 hours.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur for several reasons: impact from a vehicle or object, loose mounting brackets, worn rollers causing uneven pressure, natural settling of your home's foundation, or accumulated debris in the tracks. Regular maintenance helps prevent misalignment by keeping components properly adjusted and lubricated. If you notice your door making unusual sounds or moving unevenly, contact us before the problem worsens.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations. We understand that a new door is a significant investment, and we want to make it accessible. Ask about our 0% APR financing for qualified buyers. We also offer payment plans and accept all major credit cards. Contact us for a free quote and to discuss financing options that work for your budget.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Orange City and the surrounding Central Florida communities including DeLand, Deltona, Sanford, Lake Mary, Altamonte Springs, Winter Park, Casselberry, Longwood, Winter Springs, and Oviedo.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours for a single door and 5-7 hours for a double door. This includes removal of the old door, installation of the new door and hardware, opener installation or reconnection, and thorough testing. Custom or specialty doors may require additional time. We'll provide a detailed timeline during your consultation.

Question 6

What is your warranty policy?

Accepted Answer

We stand behind our work with a comprehensive 3-year warranty on all labor. Additionally, manufacturer warranties on doors and openers typically range from 1-15 years depending on the product. We'll explain all warranty coverage during your service call and provide documentation for your records.

Question 7

Do you offer emergency services?

Accepted Answer

Yes! We offer 24/7 emergency garage door service. Whether your door is stuck open (security risk), stuck closed (you're trapped), or has suffered damage, our emergency team is available around the clock. We guarantee a 2-hour response time and don't charge extra for nights, weekends, or holidays.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend annual preventive maintenance for optimal performance and longevity. During a maintenance visit, we'll inspect all components, lubricate moving parts, adjust springs and cables, test safety features, and identify potential issues before they become costly repairs. Regular maintenance can extend your door's lifespan by 5-10 years.

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